Subscription & Cancellation Policy

This policy explains the rules that apply to NextNutriMeal recurring subscription purchases, weekly service changes, cancellations, and related billing or fulfillment actions.

Subscription purchase

Eligible meal plans may offer a recurring subscription option in addition to a One-Time Purchase. Before payment, the storefront and checkout must display the active subscription cycle price, billing cadence, delivery cadence, renewal terms, and applicable cancellation terms.

Weekly meal selections

Subscription customers select from meals published for the applicable service week. Selections must remain within the purchased plan entitlements unless an eligible paid add-on is offered.

Weekly cutoff

Meal-selection changes, eligible plan changes, skips, pauses, address changes, and other service-week changes are subject to the configured weekly cutoff. Requests submitted after the cutoff may be deferred, blocked, or routed for administrative review so locked restaurant production is not changed unexpectedly.

Skipping or pausing

Where supported by the active subscription configuration, eligible customers may skip an upcoming service week or pause future subscription activity before the applicable cutoff. The effect on billing, credits, rescheduling, and remaining fulfillments follows the active subscription configuration and published policy in effect at the time of the request.

Cancellation

Eligible subscription cancellations stop future renewals according to the active subscription configuration and applicable cutoff rules. Cancellation does not automatically guarantee a refund for amounts already paid or for service weeks already locked for production.

Already-paid service

Any already-paid current-cycle meals, scheduled fulfillments, credits, refunds, or exceptions are handled according to the applicable order status, cutoff timing, refund review, and active subscription configuration.

Failed payments

Failed recurring payments may be retried according to the selected payment and subscription solution. Fulfillment may be held when required until payment is recovered. Recovery should not create duplicate charges or duplicate service weeks.

Refund requests

Refund requests are reviewed case by case and are not guaranteed. See Refunds & Credits for more information.

Customer account and support

Where enabled, customers should use their Shopify customer account for supported subscription-management actions. For assistance, use the Contact page and include the applicable order or subscription details.

Subscriptions & Weekly Changes · Refunds & Credits · Delivery & Pickup · Terms & Conditions