Refunds & Credits

Refund and credit requests are reviewed case by case.

Refund requests

To request review, use the Contact page and provide the related order number, reason for the request, and relevant details.

Approval

A request is not a guaranteed refund. Approved full or partial refunds are linked to the original transaction and processed through the supported payment workflow.

Credits

Any customer credit is subject to the eligibility, expiration, and usage rules communicated when the credit is issued.

Order issues

For missing, incorrect, damaged, delivery, or meal-related concerns, contact NextNutriMeal as soon as practical with the order information so the issue can be reviewed.

Subscription-related requests

Subscription changes, pauses, skips, and other weekly changes are subject to the configured cutoff and applicable approval rules. See Subscriptions & Weekly Changes.